Nhi\u1ec1u doanh nghi\u1ec7p Vi\u1ec7t Nam \u0111ang \u0111o hi\u1ec7u qu\u1ea3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua b\u00e1o c\u00e1o do ch\u00ednh nh\u00e2n vi\u00ean t\u1ef1 khai. C\u00e1ch n\u00e0y kh\u00f3 ph\u1ea3n \u00e1nh th\u1ef1c t\u1ebf v\u00e0 th\u01b0\u1eddng b\u1ecf s\u00f3t c\u00e1c tr\u01b0\u1eddng h\u1ee3p Sale tr\u1ec5 h\u1eb9n, Sale \u0111\u1ec3 tin nh\u1eafn “ch\u1edd m\u00e3i” ho\u1eb7c tr\u1ea3 l\u1eddi qua loa cho xong.<\/p>\n
N\u0103m ch\u1ec9 s\u1ed1 n\u00ean \u0111o tr\u1ef1c ti\u1ebfp t\u1eeb h\u1ec7 th\u1ed1ng: First Response Time<\/strong> (th\u1eddi gian ph\u1ea3n h\u1ed3i tin nh\u1eafn \u0111\u1ea7u ti\u00ean), Missed Message Rate<\/strong> (t\u1ec9 l\u1ec7 tin nh\u1eafn kh\u00f4ng \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi sau X gi\u1edd), Average Handling Time<\/strong> (th\u1eddi l\u01b0\u1ee3ng trung b\u00ecnh \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ed9t cu\u1ed9c h\u1ed9i tho\u1ea1i), Conversion Rate<\/strong> (t\u1ec9 l\u1ec7 kh\u00e1ch chat tr\u1edf th\u00e0nh \u0111\u01a1n h\u00e0ng) v\u00e0 CSAT<\/strong> (\u0111i\u1ec3m h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch sau h\u1ed9i tho\u1ea1i).<\/p>\n Chat247.vn t\u1ef1 t\u00ednh n\u0103m ch\u1ec9 s\u1ed1 n\u00e0y t\u1eeb d\u1eef li\u1ec7u h\u1ed9i tho\u1ea1i th\u1ef1c t\u1ebf c\u1ee7a t\u1eebng Sale, t\u1eebng k\u00eanh v\u00e0 t\u1eebng chi nh\u00e1nh. Qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 so s\u00e1nh gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean, ph\u00e1t hi\u1ec7n \u0111i\u1ec3m ngh\u1ebdn v\u00e0 giao KPI d\u1ef1a tr\u00ean s\u1ed1 li\u1ec7u kh\u00e1ch quan thay v\u00ec c\u1ea3m t\u00ednh.<\/p>\n","protected":false},"excerpt":{"rendered":" T\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i l\u1ea7n \u0111\u1ea7u, t\u1ec9 l\u1ec7 b\u1ecf s\u00f3t, th\u1eddi l\u01b0\u1ee3ng h\u1ed9i tho\u1ea1i trung b\u00ecnh, t\u1ec9 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng \u2014 \u0111o \u0111\u00fang n\u0103m ch\u1ec9 s\u1ed1 n\u00e0y \u0111\u1ec3 c\u1ea3i thi\u1ec7n \u0111\u00fang ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-106","post","type-post","status-publish","format-standard","hentry","category-chua-phan-loai"],"acf":[],"_links":{"self":[{"href":"https:\/\/chat247.vn\/index.php\/wp-json\/wp\/v2\/posts\/106","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chat247.vn\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chat247.vn\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chat247.vn\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chat247.vn\/index.php\/wp-json\/wp\/v2\/comments?post=106"}],"version-history":[{"count":0,"href":"https:\/\/chat247.vn\/index.php\/wp-json\/wp\/v2\/posts\/106\/revisions"}],"wp:attachment":[{"href":"https:\/\/chat247.vn\/index.php\/wp-json\/wp\/v2\/media?parent=106"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chat247.vn\/index.php\/wp-json\/wp\/v2\/categories?post=106"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chat247.vn\/index.php\/wp-json\/wp\/v2\/tags?post=106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}